Versatility

Notification Templates and Table Driven Code Tables allows the system to be customized to any organization.   Multiple units or organizations can be defined.  This allows  analysis of comments across organizations without compromising the security and flexibility of each unit.

Automatic Notification

The Automatic Notification feature means managers and coordinators are always kept in the loop.

The Supervisor and Notification Screens provide easy access to assigned comments.
CWTI Introduces a Customer Comment system designed specifically to meet the challenge of customer service and productivity improvement. Extensive analysis has proven this product to offer the very best in all your customer comment needs. This easy to use and affordable system is a complement to any organization looking for a solution to manage and follow-up  comments and complaints.

Comments, notifications, responses and follow-ups are all time-stamped to ensure timely response. The ability to attach as many responses as needed to a comment allows input from any level.
The powerful Search Screen makes sure you have access to any inquiry. In an instant, look at a customer or employee history, evaluate trends based on attached operational information, or run statistics by categorized comments and groups.

Easily integrate the system with your existing Scheduling, Employee, and Customer Management systems to do lookups and attach critical information to comments.

A comprehensive and flexible security strategy ensures access to needed information without compromising privacy and data integrity.